What We Do
BSDIS - Technology Solutions & Services offers specialized end-user support, featuring tech experts embedded directly within departments for personalized IT assistance that focuses on driving service success. These embedded IT professionals have a comprehensive understanding of the department's faculty and staff, their roles, and their specific research or clinical functions. Our services combine both in-person visits and remote consultations, aiming to deliver a seamless experience in collaboration with UCM IT and UChicago ITS. We aim to be a single point of contact, where multiple teams work synergistically behind the scenes to guarantee success.
Leverage our team's collective 200+ years of IT experience. We can connect the right teams to address and resolve your IT-related work and research queries. Request Solutions Consulting
We assist with computing devices like Windows and Mac, along with other endpoint devices such as mobile devices, printers, and IoT devices. Request Endpoint Device Support
Assistance is available for numerous commercial and BSD software and applications. Contact us for a comprehensive list of supported applications. Request Software Support
We directly support 250+ AV-enabled spaces on the UChicago campus. See the list of supported spaces.
University Trusted Agent Services including:
Current device standards for BSD. Last updated, April 2026. Standards are revisited every six months.
Note: Please provide a current email address and telephone number when submitting service requests so that we can assist you as quickly as possible.
| Ken Stokes | Gerald Bailey |
| Department of Medicine | Neurology |
| Pritzker School of Medicine | Department of Surgery |
| BSD Med. Center Compliance | Department of Neurological Surgery |
| Office of Master Education | Obstetrics & Gynecology |
| Alliance for Clinical trial and Oncology, Center for Research Informatics | Ophthalmology & Visual Science |
| Pediatrics | Department of Orthopedic Surgery and Rehabilitation Medicine |
| Pathology | Anesthesia and Critical Care |
| Office of Graduate & Postdoctoral Affairs | Dean's Suite |
| Institute Of Translational Medicine | Comprehensive Cancer Center |
| Family Medicine | Psychology |
| Center for Health and Social Sciences | Radiation and Cellular Oncology |
| Office of Clinical Research | Radiology |
| Office of Research Safety | Ecology and Evolution |
| Ben May, Biocore, Genetics & Cell Biology | Medicine & Biological Science Development |
| Microbiology | Pharmacological and Physiological Sciences |
| Public Health Sciences | Human Genetics |
| Duchossois Family Institute | Biochemistry & Molecular Biology |
| Institute for Population and Precision Health | Biomedical Science Cluster |
| Neurobiology |
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Business Service |
SLA Target |
| BSDIS Purchase Requisition (Request to Delivery) |
21 days |
| BSDIS Collaborators |
2 days |
| BSDIS Email |
2 days |
| BSDIS Active Directory/Account Permissions |
2 days |
| BSDIS System Build/Rebuild/Deploy |
4 days |
| BSDIS File Share Setup |
2 days |
| BSDIS Software Install |
7 days |
| Total Average for all tracked business services |
5 days 4 hours |
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| Incident (something is broken) |
Resolution <2 days |