What We Do
BSDIS - Technology Solutions & Services offers specialized end-user support, featuring tech experts embedded directly within departments for personalized IT assistance that focuses on driving service success. These embedded IT professionals have a comprehensive understanding of the department's faculty and staff, their roles, and their specific research or clinical functions. Our services combine both in-person visits and remote consultations, aiming to deliver a seamless experience in collaboration with UCM IT and UChicago ITS. We aim to be a single point of contact, where multiple teams work synergistically behind the scenes to guarantee success.
Leverage our team's collective 200+ years of IT experience. We can connect the right teams to address and resolve your IT-related work and research queries. Request Solutions Consulting
We assist with computing devices like Windows and Mac, along with other endpoint devices such as mobile devices, printers, and IoT devices. Request Endpoint Device Support
Assistance is available for numerous commercial and BSD software and applications. Contact us for a comprehensive list of supported applications. Request Software Support
We directly support 250+ AV-enabled spaces on the UChicago campus. See the list of supported spaces.
University Trusted Agent Services including:
Current device standards for BSD. Last updated, May 2024. Standards are revisited every six months.
Note: Please provide a current email address and telephone number when submitting service requests so that we can assist you as quickly as possible.
| Ken Stokes | Gerald Bailey | Ryan Carter |
| Department of Medicine | Neurology | Organismal Biology and Anatomy |
| Pritzker School of Medicine | Department of Surgery | Ecology and Evolution |
| BSD Med. Center Compliance | Department of Neurological Surgery | Medicine & Biological Science Development |
| Office of Master Education | Obstetrics & Gynecology | Ben May, Biocore, Genetics & Cell Biology |
| Alliance for Clinical trial and Oncology, Center for Research Informatics | Ophthalmology & Visual Science | Pharmacological and Physiological Sciences |
| Pediatrics | Department of Orthopedic Surgery and Rehabilitation Medicine | Human Genetics |
| Pathology | Anesthesia and Critical Care | Microbiology |
| Office of Graduate & Postdoctoral Affairs | Dean's Suite | Public Health Sciences |
| Institute Of Translational Medicine | Comprehensive Cancer Center | Duchossois Family Institute |
| Family Medicine | Psychology | Institute for Population and Precision Health |
| Center for Health and Social Sciences | Radiation and Cellular Oncology | Biochemistry & Molecular Biology |
| Office of Clinical Research | Radiology | Biomedical Science Cluster |
| Office of Research Safety | Neurobiology |
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Business Service |
SLA Target |
| BSDIS Purchase Requisition to Fulfillment |
21 days |
| BSDIS Collaborators |
2 days |
| BSDIS Email |
2 days |
| BSDIS Active Directory/Account Permissions |
2 days |
| BSDIS System Build/Rebuild/Deploy |
4 days |
| BSDIS File Share Setup |
2 days |
| BSDIS Software Install |
7 days |
| Total Average for all tracked business services |
5 days 4 hours |
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| Incident (something is broken) |
Resolution <2 days |